No lofty words, but with a conscientious work attitude, moved customers and colleagues; There is no earth-shattering story, but with the spirit of dedication, it has won widespread praise, and made outstanding contributions to the company's "external image to expand the market and internal model to advance". His name is Wang Zengwei, snow wave transportation Marketing Department of after-sales service personnel.

Take the lead, put integrity first, and set up a model party member

"Wang Gong, you come over as soon as possible, there is a problem with the equipment!"

"Yes, I will come today!"

In the early morning, Wang Zengwei received a phone call from the customer, and he did not hesitate to go to the project site immediately. On-site communication workers said that the problem of the reducer, Wang Zengwei did not think so, he personally, through careful observation, found that the main reason is equipment bearing wear. In order to restore the equipment as soon as possible and protect the interests of customers, Wang Zengwei looked for the same parts to purchase nearby.

With his efforts throughout the day, the equipment was restored to normal and the customer's demands were solved. Seeing the customer's assured look, Wang Zengwei smiled and said: "Do not let the equipment fail is my job as a after-sales service." I am a party member and I promised to be there within 24 hours and I will keep my promise."

Do not forget the original intention, pragmatic practice, the pursuit of excellent quality

Over the years, Wang Zengwei has always adhered to the concept of "quality first, customer first", he regards his position as a stage, and strives to make this stage colorful with a conscientious and down-to-earth working attitude.

Remember that in 2018, Jiujiang Wire cooperated with the company for the first time as a new project, but the chain bucket chain was accidentally broken during operation. When everyone was struggling, Wang Zengwei came forward and took the initiative to go to the scene to understand the situation. Through active communication with the customer, he found that the customer's method of using the equipment was wrong, which caused the chain to break, so he immediately used his own experience and knowledge to offer suggestions and suggestions for the customer, and put forward his own reasonable suggestions. In his words: "You can't just passively do what the customer wants, you can help the customer think of something they can't think of."

In order to effectively ensure the normal operation of the chain bucket machine of Jiujiang wire project, Wang Zengwei also helped customers develop equipment inspection programs, which were praised by customers and made important contributions to maintaining the cooperative relationship between the two sides.

Unknown, selfless dedication, carry forward the spirit of responsibility

In his spare time, Wang Zengwei consulted materials, broadened knowledge, learned theoretical knowledge of marketing and put it into practice, and took the initiative to play the role of sales staff. He will actively communicate with customers every day, patiently explain product knowledge with customers, and pull the distance between each other.

Opportunities always favor those who work hard, Wang Zengwei with the desire for knowledge, dedication to the cause, in the field for the company to win many high-quality spare parts contracts, to create extraordinary performance.

Wang Zengwei with such achievements is still disciplined, he said: "I am just an ordinary employee, just do my part, the company trusts me so much, it is the affirmation of my work, but also the spur to me, I will dedicate my light and heat for the company."